To make a return, you can create a return request by going to the My Orders section from your membership account. Return processes are evaluated according to the following conditions:

• The product(s) you want to return must be sent in damage-proof packaging with their original packaging and all accessories (labels, pins, tissues, lapel flowers, etc.) intact. The product must be unused and in resalable condition; there should be no stains, tears, breaks, or other damage. No alterations or other modifications should have been made to the product.
• For cosmetic products like perfumes, the product packaging must be unopened.
• Due to hygienic reasons, returns or exchanges are not made for underwear products.
• The return process for the order to be returned must be initiated within 14 days from the delivery date.
• The e-archive invoice for the product must be sent with the "Return Section" field filled out and signed.
• For return shipping, you can send it free of charge using the company code through Yurtiçi Cargo. The cost of shipments made with other cargo companies is covered by the sender; cash on delivery returns are not accepted and will be sent back to you.
• Products sent to us will be inspected by our team and the return process will be completed after confirming that they are not damaged. Product returns that do not meet the conditions are not accepted and are sent back cash on delivery.
• If there is no information about your request in the package for which you initiated the return process, the shipment will be considered as a return.